At PixelAceStudio, we are committed to providing high-quality content and services. This Refund Policy outlines the terms and conditions under which refunds may be issued for any paid services, digital products, or premium content purchased through our website.
We encourage all users to carefully review service descriptions, terms, and conditions before making any purchases. By completing a purchase on our Site, you acknowledge that you have read and agree to this Refund Policy.
The majority of content on PixelAceStudio is provided free of charge, including:
As these services are provided at no cost, no refunds are applicable for free content or general website access.
Should we offer paid services or products in the future, the following categories may include:
Refund Window: 14 days from date of purchase
Conditions: Refunds for digital products may be requested within 14 days of purchase if:
Non-Refundable: Once digital content has been downloaded, accessed, or significantly used, it generally becomes non-refundable except in cases of technical defects.
Trial Periods: If a free trial is offered, you may cancel anytime during the trial period without charge.
Monthly Subscriptions: Refunds may be requested within 7 days of initial subscription purchase. After the first 7 days, subscriptions are non-refundable but can be canceled to prevent future charges.
Annual Subscriptions: Refunds may be requested within 30 days of purchase, prorated based on the unused portion of the subscription period.
Cancellation: You may cancel subscriptions at any time to prevent future billing, but refunds for partial months or years are generally not provided unless required by law.
Refund Window: 30 days from date of enrollment
Conditions:
Non-Refundable: After 30 days or once 25% of content is accessed, courses become non-refundable.
Advance Payment: Services requiring advance payment may be refunded before services commence.
Services Rendered: Once services have begun, refunds are prorated based on time and resources invested.
Satisfaction Guarantee: We strive for client satisfaction and will work to address concerns before processing refunds.
The following are generally non-refundable:
To request a refund, please follow these steps:
Upon receiving your refund request:
If your refund is approved:
If you experience technical difficulties accessing purchased content or services:
If you notice unauthorized charges on your account:
If you are accidentally charged multiple times for the same purchase:
For subscription-based services:
If you initiate a chargeback or payment dispute:
For purchases made using promotional codes or during sales:
Regarding taxes and processing fees:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site with an updated "Last Updated" date. Purchases made before policy changes will be governed by the policy in effect at the time of purchase.
This Refund Policy is governed by the laws of Brazil. Any disputes arising from refund requests or this policy shall be subject to the jurisdiction of Brazilian courts. For international customers, local consumer protection laws may provide additional rights.
This Refund Policy does not affect your statutory consumer rights. Depending on your location, you may have additional rights under consumer protection laws, including:
For refund requests, questions, or concerns about this Refund Policy, please contact us:
PixelAceStudio
Address: Avenida James, 8. Apto 01, São Manuel do Leste, 23103-999, Brazil
Phone: +55 46 95646-7886
Email: support@pixelacestudio.com
Refund Inquiries: refunds@pixelacestudio.com
Registration: 03753128
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM BRT
We trust our customers to use refund policies fairly and reasonably. We reserve the right to refuse refunds or suspend accounts if we detect abuse of our refund policy, including but not limited to:
We value your satisfaction and strive to provide quality content and services. If you have any concerns about a purchase, please contact us before requesting a refund so we can attempt to resolve the issue. Thank you for choosing PixelAceStudio.